AI chatbots that answer customers and take orders
For a business where customers ask the same questions, or place orders, outside office hours as well as during them. A chatbot answers common questions and takes order details, so fewer customers wait and fewer enquiries are missed.
The problem
Customers ask the same questions again and again, and orders come in when staff are busy or the business is closed. Messages pile up, replies are delayed, and an enquiry that is not answered quickly can be lost. Staff time goes to repeating the same answers instead of to work that needs a person.
What it does
An AI chatbot answers the common questions a business hears most often, and takes order details in a clear, structured way. Customers get a reply and can place an order without waiting for someone to be free, and the business keeps a clear record of what was asked and ordered.
- Common customer questions answered in consistent words
- Order details taken and recorded clearly
- Customers helped outside office hours as well as during them
- Questions beyond the common answers left for staff to handle
How it works
It starts with a conversation about the questions customers ask most and the orders the business takes. The answers and the order steps are agreed first, then set up for the business, then checked against the questions and orders they are meant to handle. The Full tier adds ongoing training and updates, so the chatbot keeps matching the business as its questions and orders change.
Why us
This service is built for small businesses: plain language, a clear scope for each tier, and an outcome described in terms of customers and orders, not technical detail. The focus is on what the business gets back — fewer missed enquiries and less time spent repeating the same answers.
Pricing
Basic and Medium are one-time payments; Full is a monthly payment and includes ongoing training and updates.
| Tier | What is included | Price |
|---|---|---|
| Basic | Chatbot answering common questions | $225 one-time |
| Medium | Common questions + order taking and integrations | $600 one-time |
| Full | Everything + ongoing training and updates | $375/month |
Note: These prices are shown for owner review and are not final.
Frequently asked questions
What questions can a chatbot answer?
The common questions a business hears most often, agreed in advance — the questions customers ask repeatedly.
Does a chatbot replace staff?
No. It answers common questions and takes order details, so staff time goes to questions that need a person and to work that needs a person.
Which tier fits a small business?
Basic fits a chatbot answering common questions. Medium fits a business that also wants order taking and integrations. Full fits a business that wants everything in place with ongoing training and updates. A conversation about the questions and orders involved will confirm the fit.
Book a consultation
Start with a conversation about the questions your customers ask and the orders you take. Book a consultation.